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 The EnhanceCare SSP™ is an integrated service and support designed for EnhanceRAID solution product line that extends the complimentary warranty coverage on Enhance Storage Systems’ and goes one step further. The service plan includes expert telephone technical support, online real-time system diagnosis and support, after hours web-based tech support, all included in one price! |
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 The UltraCare SSP™ specifically designed for UltraStor™ storage solutions and provides one extra protection on top of the EnhanceCare SSP™ with 8 x 5 next business day onsite support, an integrated service and support that targets SMBs and Workgroups with limited IT or MIS staff. |
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Online Real-time System Diagnosis -
Upon a reported system error, Enhance technical staff will immediately perform online real-time system diagnosis to determine next support action.
After-hour Web-based Support -
Available to the solution buyers, a click on Enhance web support page will bring a live support staff to answer your tech questions.
Advanced System Replacement -
The solution buyers will have a 60-day window to request advanced system (w/o disks) replacement upon an identified system failure by Enhance tech staff.
Next Day Parts Delivery -
The solution buyers will receive next day parts delivery upon component failure identified by Enhance tech staff.
1st Year Loaner Unit -
The solution buyers will entitle a 12-month window to request a pre-certified loaner unit (w/o disks) while waiting for system pair service.
Three Years Warranty On Parts and Labor -
The EnhanceRAID and EnhanceCare SSP comes with three years warranty on parts and labor. |
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Online Real-time System Diagnosis -
Upon a reported system error, Enhance technical staff will immediately perform online real-time system diagnosis to determine next support action.
After-hour Web-based Support -
Available to the solution buyers, a click on Enhance web support page will bring a live support staff to answer your tech questions.
Next Business Day 8 x 5 Onsite Support -
Available only to UltraStor solution buyers, a certified professional will be sent to provide onsite service and repair upon request.
Advanced System Replacement -
The solution buyers will have a 90-day window to request advanced system (w/o disks) replacement upon an identified system failure by Enhance tech staff.
Next Day Parts Delivery -
The solution buyers will receive next day parts delivery upon component failure identified by Enhance tech staff.
1st Year Loaner Unit -
The solution buyers will entitle a 12-month window to request a pre-certified loaner unit (w/o disks) while waiting for system pair service.
Three Years Warranty On Parts and Labor -
The UltraStor™ and UltraCare SSP™ come with three years premium warranty on parts and labor. |
866.537.5140 | 
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