Enhance Technology, Inc.

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Product Warranty, Maintenance, and Use Rights

Access the details on warranty, maintenance, and available Enhance Support Options for your products.

Interoperability & Downloads

HDD Compatibility

Check a full list of Enhance
Technology certified HDDs, in
term of capacity, form factors,
brands and models

HBA Compatibility

Check a list of certified
RAID or Non-RAID
Host Bus Adapter (HBA) Cards.

Latest Firmware Check List

Click to check the latest
available firmware for your
RAID storage array.

Downloads

Find downloads of Enhance
Product Datasheet & Quick
Install Guide.

General Questions

Q1: What is the default Login name and Default password for GUI management?
- A: Login name: admin; Default password: 1234

Q2: Can Enhance-tech USB/FW/eSATA RAID system support disk array over 2TB?
- A: Only eSATA interface support disk array over 2TB in EB4-CR/EB4H-CR/R4-CR RAID system but not USB/FW400/800 interface.

Q3: Can Enhance-tech iSCSI RAID System setup multiple links in the same subnet?
- A: All of our iSCSI units (RS8/16-IP4, IP and E320-IP) allow multiple iSCSI data links in the same subnet

Q4: Why Adaptec 39320 only can get 160MB/sec when we try to implement Enhance-tech SCSI product in Red Hat Enterprise 5?
- A: Adaptec 39320’s driver for Linux can only run 160MB/sec in Linux.

Q5: Is our product support replication feature?
- A: Only P120c (Previous RS8/16-IP) support replication feature but not any more.

Q6: Is Enhance Tech RS series product support 2TB HDD?
- A: So far, we only support “Westem Digital RE4, WD2002FYPS, 2TB, IntelliPower, SATA 3.0Gb/s, 64M; FW: 04.05G04”. Since 2TB drive gets really slow performance in “Rebuild Status”, we strongly recommend customer to use RAID 6 array configuration or 1TB drive instead 1.5TB, 2TB drive. It will avoid second drive fail during the rebuilding.

Q7: How to configure RS 232 serial port to manage the RS / R / T series RAID box?
- A: Baud rate: 115200, 8 data bit, no parity, 1 stop bit, and no flow control. Terminal type: vt100 Login name: admin Default password: 1234

Q8: Is Enhance Tech products support SSH?
- A: Yes, but only for RS / R / T series RAID box.

Q9: How to configure SSH?
- A: SSH (secure shell) software is required for remote login. The SSH client software is available at the following web site: SSH Tectia Client: http://www.ssh.com/ PuTTY: http://www.chiark.greenend.org.uk/ Host name: 192.168.10.50 (Please check the DHCP address first on LCM.) Login name: admin Default password: 1234

Q10: How many snapshots can be created on a VD (Virtual Disk)?
- A: There are up to 32 snapshots can be created on a UDV (User Data Volume)/VD. What if the 33rd snapshot has been taken? There are two different situations: 1. If the snapshot is configured as auto snapshot, the latest one (the 33rd snapshot) will replace the oldest one (the first snapshot) and so on. 2. If the snapshot is taken manually, when taking the 33rd snapshot will fail and a warning message will be showed on Web UI.

Q11: What if the snapshot space is over?
- A: Before using snapshot, a snapshot space is needed from RG (RAID Group) capacity. After a period of working snapshot, what if the snapshot size over the snapshot space of user defined? There are two different situations: 1. If there are two or more snapshots existed, the system will try to remove the oldest snapshots (to release more space for the latest snapshot) until enough space is released. 2. If there is only one snapshot existed, the snapshot will fail. Because the snapshot space is run out.